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Customer Relations
客戶關係
本章節有以下:
Operational Procedures(操作程序):
Communication Methods and Professionalism(溝通方法和專業精神)
Effective Listening(有效聆聽)
Taking Ownership(取得所有權)
Remain Courteous and Professional(保持禮貌和專業)
Problem Resolution and Follow-Up(問題解決與跟進)
Proper Treatment of a Customer’s Property(妥善處理客戶財產)
Putting it All Together(總結)
課程內容(HW1) <<
Previous Next >> Overview